Frequently Asked

A Notice Regarding New website system and course system vs. the Old System

We have just launched a new website and course system. If you have purchased a course on the old system and you haven’t started it yet, send an email to to request a course reset.  You will be enrolled in the course in the new system.  Old certificates and purchase history should be available on the new system account also.

You may have to clear your browser history, for the domain name to be redirected to the new site when you type it in your browser. If you need to access the new system directly the address is .  This will force the browser to the new site.

Thank you for your patience as we try improve your online experience.


Course Missing From My Courses Page

Please contact immediately so we can enrol you in the course.  You should have the course instantaneously but if for whatever reason it doesn’t we will rectify the situation within 24 hours.

Course Not Loading

This can be either 1. A page caching problem or 2. A browser compatibility problem.

1. To try and clear cached pages: You can log out of the course, clear your cache and cookies (Delete internet history)
Close the browser, log back in and access the course again. If this doesn’t work, try a different browser like Firefox or chrome.

2. To fix browser compatibility.
*** Alert ***
If your Windows computer came stocked with Microsoft Edge as it’s default browser you need to view the website in Internet Explorer or you will run into problems in the course system. How to do this from the Microsoft Edge page that you are viewing the website in is:

1. In Edge, Click on the three dot menu at the top right of the window. A menu will pop up.
2. Choose “Open in Internet Explorer”
3. The system should work with full functionality in Internet Explorer, If the course still doesn’t function properly you can try downloading and using Mozilla Firefox or Google Chrome as your browser.

You can change your default browser in windows. In your windows search bar type “browser” and choose “choose a default browser”

The browser needs a PDF file viewer plugin enabled.
You can get a more compatible browser on your computer to take the course. Please try logging into the course with Google Chrome Browser. You can download it for free here:

You can copy and paste the link into your browser

Course Testing and/or Your Certificate Data Appearing

If this happens, use your browsers back arrow button and make sure all of answers are checked and then submit the test again.

If this happens, please send and email to and let us know which course it is.  We will send the test link to your email ASAP so you can take the test.

  1.  You can leave the test and go back to your account page on the main site and go to Edit Account Details.  Make sure all of your information is filled out to include address, city, state, zip, license state, and license #.
  2. If it still doesn’t work, try logging out of the system, log back in again and go back to the test and try again

If that still doesn’t work, send an email to

The automated transcript feature is new as of 2011. If a certificate of completion is listed on your account without the number of hours and you are in need of the document just send an email to

Upon successful completion of your quiz, you will be able to save or print your transcript directly from your account immediately after you submit your quiz.

Make sure you are logged in.
Click on “My Certificates”.
Click on “View” next to the corresponding course results.
A PDF document will generate allowing you to print or save your transcript.

If you do not see your course results listed on this page it can be for one of two reasons:

  1. You did not receive a grade of 75% or better. Go back to the Take Test link in your downloads area and try the quiz again.
  2. At some point in time you changed the email address on your account.  You will have to send and email to so we can update your results with your new email address.

A passing grade is 75% or better. If you fail the test you can submit it again.

Credit Card Charges

If you have declines before your successful transaction, the declines will show up as pending charges on your online statement, however, they will NOT be listed on your month end billing statement from your credit card company.

General Questions

1. Log into your account.
2. From the main menu, go to Account, Invoices.

You can determine which courses you took by reviewing your purchases.

You have 90 days access to the course material and must submit your test 90 days subsequent to purchasing the course.  Courses will only be reset by our staff if it is within 1 year of the course purchase.

The link to our refund policy is listed on the main menu.

You can now pay by check securely via eCheck.  Simply select eCheck on the checkout page and provide the routing number and account number of your account.  You will have immediate access to your course when your payment transaction is received successfully.

No. You register and sign up for the course at your convenience. The site and the course materials will be available 24/7 for your use up to a maximum of 90 days from when you purchase the course.

Go Account, Edit Account Details from the main menu.

Login Problems

You should not be getting this log in screen unless there is a problem. You should be directed to your course.

Before contacting support try the following (write down the steps first):

1. Close the window with the second login page.

2. Try logging out and then logging in again.

If that doesn’t work, contact support, send an email to . Let us know what your password is or we will change your password for you. We will contact you and let you know when you can try to login and access the course again.

Category: Login Problems

You can request a password reset.  Go to Account, Password Reset. If this is not working for you and the matter is time sensitive you may register for a new account with a new username and password using a different email address. You can get a free gmail account from Google. Just search Gmail signups.

Category: Login Problems

Pennsylvania Child Abuse Reporting Course

You may have progressed through the course and knowledge test questions but you did not take the proficiency test. Please go back to the course, and click on Proficiency test in the course outline. You will be able to print the certificate after taking the test. We then can report your course completion to the licensing board.

The PA licensing board will receive the course completion data 2 business days after you take the course and receive your certificate from your certificate page in your account. If there is a delay it could be one of the following reasons.

1. You did not score 75% or better on the test. You can always submit the proficiency test again.
2. You failed to provide your PA license #, date of birth, last 4 of your social security number on your account record. go to “my Account”
click on “edit account details” and provide your date of birth and last 4 of social on the form.
3. There was a mismatch between the PA licensing board and your account on our site of one or more of the following fields, First Name, Last Name, License number, Date of Birth or last 4 of your social. Click on Edit Account Details on your account page to make sure it is correct.

Wrong Information on Certificate

The address can be changed in “edit account details” on your account page. All other data must be corrected by our staff. Just send an email to requesting the approval code for your state, etc.

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