Frequently Asked

Login Problems

You should not be getting this log in screen unless there is a problem. You should be directed to your course.

Before contacting support try the following (write down the steps first):

1. Close the window with the second login page.

2. Try logging out and then logging in again.

If that doesn’t work, contact support, send an email to staff@thewisedc.com . Let us know what your password is or we will change your password for you. We will contact you and let you know when you can try to login and access the course again.

Category: Login Problems

You can request a password reset.  Go to Account, Password Reset. If this is not working for you and the matter is time sensitive you may register for a new account with a new username and password using a different email address. You can get a free gmail account from Google. Just search Gmail signups.

Category: Login Problems

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