Frequently Asked

Course Testing and/or Your Certificate Data Appearing

If this happens, use your browsers back arrow button and make sure all of answers are checked and then submit the test again.

If this happens, please send and email to and let us know which course it is.  We will send the test link to your email ASAP so you can take the test.

  1.  You can leave the test and go back to your account page on the main site and go to Edit Account Details.  Make sure all of your information is filled out to include address, city, state, zip, license state, and license #.
  2. If it still doesn’t work, try logging out of the system, log back in again and go back to the test and try again

If that still doesn’t work, send an email to

The automated transcript feature is new as of 2011. If a certificate of completion is listed on your account without the number of hours and you are in need of the document just send an email to

Upon successful completion of your quiz, you will be able to save or print your transcript directly from your account immediately after you submit your quiz.

Make sure you are logged in.
Click on “My Certificates”.
Click on “View” next to the corresponding course results.
A PDF document will generate allowing you to print or save your transcript.

If you do not see your course results listed on this page it can be for one of two reasons:

  1. You did not receive a grade of 75% or better. Go back to the Take Test link in your downloads area and try the quiz again.
  2. At some point in time you changed the email address on your account.  You will have to send and email to so we can update your results with your new email address.

A passing grade is 75% or better. If you fail the test you can submit it again.

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