You have 90 days access to the course material and must submit your test 90 days subsequent to purchasing the course. Courses will only be reset by our staff if it is within 1 year of the course purchase.
Archives: FAQs
Can I get a refund?
The link to our refund policy is listed on the main menu.
Can I pay by check?
You can pay by check using the following steps: Make sure you have registered for an account. Mail a check payable to The Wise DC, Inc., 6 Golf Course Road, Brigantine, NJ 08203 and include the courses you wish to purchase and your email address. We will let you know via email when the courses[…]
Is there a set time when I have to take the course?
No. You register and sign up for the course at your convenience. The site and the course materials will be available 24/7 for your use up to a maximum of 90 days from when you purchase the course.
How do I change the address in my account?
Go Account, Edit Account Details from the main menu.
I went through the course material and knowledge test questions. Why did I not get a certificate?
You may have progressed through the course and knowledge test questions but you did not take the proficiency test. Please go back to the course, and click on Proficiency test in the course outline. You will be able to print the certificate after taking the test. We then can report your course completion to the[…]
I am trying to renew my license with PA. When will the PA licensing board receive proof that I took the course?
The PA licensing board will receive the course completion data within 48 hours after you take the course and receive your certificate from your certificate page in your account. If there is a delay it could be one of the following reasons. 1. You did not score 75% or better on the test. You can[…]
Second Login Screen: I clicked on the course title in the course access area and I am getting a second login screen that says Returning to this website and Is this your first time here? What should I do now?
You should not be getting this log in screen unless there is a problem. You should be directed to your course. Before contacting support try the following (write down the steps first): 1. Close the window with the second login page. 2. Try logging out and then logging in again. If that doesn’t work, contact[…]
How can I log in if I can’t remember my username or password.
You can request a password reset. Go to Account, Password Reset. If this is not working for you and the matter is time sensitive you may register for a new account with a new username and password using a different email address. You can get a free gmail account from Google. Just search Gmail signups.
I am trying to access a course section and the course information is blank white or blue. What should I do?
This can be either 1. A page caching problem or 2. A browser compatibility problem. 1. To try and clear cached pages: You can log out of the course, clear your cache and cookies (Delete internet history) Close the browser, log back in and access the course again. If this doesn’t work, try a different[…]