If this happens, use your browsers back arrow button and make sure all of answers are checked and then submit the test again.
FAQ Category: Course Testing and/or Your Certificate Data Appearing
If this happens, and you are using a Mac computer, Close Safari. Open the Mac System Preferences and select “Java” (found in the “Other” section). In the “Security” tab of the Java Control Panel, make sure the “Enable Java content in browser” checkbox is checked, and lower the security to “Medium.” You can also try to enable java directly in[…]
I am trying to submit my test and I am getting Error: Not Enough Information: You need to fill out all fields on the form before your quiz can be processed.
You can leave the test and go back to your account page on the main site and go to Edit Account Details. Make sure all of your information is filled out to include address, city, state, zip, license state, and license #. If it still doesn’t work, try logging out of the system, log back[…]
My transcript is appearing without hours from a course I took prior to 2011. How do I obtain a corrected transcript.
The automated transcript feature is new as of 2011. If a certificate of completion is listed on your account without the number of hours and you are in need of the document just send an email to firstname.lastname@example.org.
How do I access my official transcript of completed credits?
Upon successful completion of your quiz, you will be able to save or print your transcript directly from your account immediately after you submit your quiz. Make sure you are logged in. Click on “My Certificates”. Click on “View” next to the corresponding course results. A PDF document will generate allowing you to print or[…]
What if I fail the test? Can I take it again? What is a passing grade?
A passing grade is 75% or better. If you fail the test you can submit it again.