{"id":476,"date":"2018-01-21T10:26:29","date_gmt":"2018-01-21T17:26:29","guid":{"rendered":"http:\/\/www.thewisedc.com\/cms\/?page_id=476"},"modified":"2024-07-23T23:48:36","modified_gmt":"2024-07-24T06:48:36","slug":"frequently-asked","status":"publish","type":"page","link":"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/","title":{"rendered":"Chiropractic Continuing Education FAQs"},"content":{"rendered":"
\n\n\t\n\n\n\n\n\n\n\t\n\t\n\t
\n\n\t\t
\n\t\n\t
\n\t\t\n\t\t

\n\t\t\tCourse Missing From My Courses Page\t\t\t\t\t<\/h4>\n\t\n\t<\/div>\n\t\n\t
\n
\n\n\t
\n\t\n\t\n\n\t\t
\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
\n\n\t\t\t

\n\t\t\t\tI just purchased a course and it is missing from the my courses page.\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t

Please contact staff@thewisedc.com immediately so we can enrol you in the course.\u00a0 You should have the course instantaneously but if for whatever reason it doesn’t we will rectify the situation within 24 hours.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t
\n\t\n\tCategory:\n\t\n\t\tCourse Missing From My Courses Page<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
\n\t\n\t
\n\t\t\n\t\t

\n\t\t\tCourse Not Loading\t\t\t\t\t<\/h4>\n\t\n\t<\/div>\n\t\n\t
\n
\n\n\t
\n\t\n\t\n\n\t\t
\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
\n\n\t\t\t

\n\t\t\t\tI am trying to access a course section and the course information is blank white or blue. What should I do?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t

This can be either 1. A page caching problem or 2. A browser compatibility problem.<\/p>\n

1. To try and clear cached pages: You can log out of the course, clear your cache and cookies (Delete internet history)
\nClose the browser, log back in and access the course again. If this doesn’t work, try a different browser like Firefox or chrome.<\/p>\n

2. To fix browser compatibility.
\n*** Alert ***
\nIf your Windows computer came stocked with Microsoft Edge as it’s default browser you need to view the website in Internet Explorer or you will run into problems in the course system. How to do this from the Microsoft Edge page that you are viewing the website in is:<\/p>\n

1. In Edge, Click on the three dot menu at the top right of the window. A menu will pop up.
\n2. Choose “Open in Internet Explorer”
\n3. The system should work with full functionality in Internet Explorer, If the course still doesn’t function properly you can try downloading and using Mozilla Firefox or Google Chrome as your browser.<\/p>\n

You can change your default browser in windows. In your windows search bar type “browser” and choose “choose a default browser”<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t
\n\t\n\tCategory:\n\t\n\t\tCourse Not Loading<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
\n\n\t
\n\t\n\t\n\n\t\t
\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
\n\n\t\t\t

\n\t\t\t\tHow can I view the course? I am getting a blank page in the frame where the course should be.\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t

The browser needs a PDF file viewer plugin enabled.
\nYou can get a more compatible browser on your computer to take the course. Please try logging into the course with Google Chrome Browser. You can download it for free here:<\/p>\n

https:\/\/www.google.com\/chrome\/<\/a><\/p>\n

You can copy and paste the link into your browser<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t
\n\t\n\tCategory:\n\t\n\t\tCourse Not Loading<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
\n\t\n\t
\n\t\t\n\t\t

\n\t\t\tCourse Testing and\/or Your Certificate Data Appearing\t\t\t\t\t<\/h4>\n\t\n\t<\/div>\n\t\n\t
\n
\n\n\t
\n\t\n\t\n\n\t\t
\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
\n\n\t\t\t

\n\t\t\t\tI getting Error Incomplete Quiz when trying to submit my test.\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t

If this happens, use your browsers back arrow button and make sure all of answers are checked and then submit the test again.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t
\n\t\n\tCategory:\n\t\n\t\tCourse Testing and\/or Your Certificate Data Appearing<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
\n\n\t
\n\t\n\t\n\n\t\t
\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
\n\n\t\t\t

\n\t\t\t\tIt says “Javascript link not loading” when I go to the Proficiency Test page and click on “Take Test”\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t

If this happens, and you are using a Mac computer<\/strong>, Close Safari. Open the\u00a0Mac<\/b>\u00a0System Preferences and select “Java<\/b>” (found in the “Other” section). In the “Security” tab of the\u00a0Java<\/b>\u00a0Control Panel, make sure the “Enable Java<\/b>\u00a0content in browser” checkbox is checked, and lower the security to “Medium.” <\/p>

You can also try to enable java directly in Safari:<\/p>

  1. Close the\u00a0Java<\/b>\u00a0Control Panel and launch Safari.<\/li>
  2. Open\u00a0Safari<\/strong>\u00a0(it’s the compass icon that, by default, lives in your bottom toolbar).<\/li>
  3. In the top toolbar, select “Safari<\/strong>.”<\/li>
  4. In the dropdown menu, click “Preferences.”<\/li>
  5. Toggle over to the “Security” tab.<\/li>
  6. Check the box next to “Enable Javascript<\/strong>.”<\/li><\/ol>

    If this happens on a Windows computer<\/strong> Java needs to be enabled in your browser settings.\u00a0 Use the instructions below according to the browser you are using:<\/p>

    1. \u00a0Firefox:\u00a0
      To\u00a0enable\u00a0or disable\u00a0JavaScript in Firefox\u00a03.6 or later:<\/b><\/div>
      1. In\u00a0Firefox<\/b>\u00a0for Windows, from the Tools menu, select Options. If the menu bar is hidden, press Alt to make it visible. In\u00a0Firefox<\/b>\u00a0for Mac OS X, from the\u00a0Firefox<\/b>\u00a0menu, select Preferences….<\/div><\/li>
      2. Click the Content tab.<\/div><\/li>
      3. Check or uncheck\u00a0Enable JavaScript<\/b>. <\/div> <\/li><\/ol><\/li>
      4. Google Chrome:
        1. On<\/strong>\u00a0your computer, open\u00a0Chrome<\/strong>.<\/li>
        2. At the top right, click the three vertical dots and then Settings.<\/li>
        3. On the left side choose “Privacy and security,” click Site Settings.<\/li>
        4. Scroll down to JavaScript and click there.<\/li>
        5. Turn on<\/strong>\u00a0Allowed (recommended). <\/li><\/ol><\/li>
        6. Internet Explorer
          1. Click on the Tools menu.<\/li>
          2. Choose\u00a0Internet<\/strong>\u00a0Options… from the menu.<\/li>
          3. Click the Security tab on the\u00a0Internet<\/strong>\u00a0Options pop up.<\/li>
          4. Click the Custom Level… …<\/li>
          5. Scroll almost all the way down to the Scripting section.<\/li>
          6. Select the Enable button for Active scripting.<\/li>
          7. Click OK to finish the process.<\/li>
          8. Click Yes when asked to confirm.<\/li><\/ol><\/li><\/ol>

            If that doesn’t work\u00a0 please send and email to staff@thewisedc.com and let us know which course it is.\u00a0 We will send the test link to your email ASAP so you can take the test.<\/strong><\/p><\/div>\n\t\t\n\t\t\t

            \n\n\t\n<\/div>\n\t\t\n\t\t\t
            \n\t\n\tCategory:\n\t\n\t\tCourse Testing and\/or Your Certificate Data Appearing<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
            \n\n\t
            \n\t\n\t\n\n\t\t
            \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
            \n\n\t\t\t

            \n\t\t\t\tI am trying to submit my test and I am getting Error: Not Enough Information: You need to fill out all fields on the form before your quiz can be processed.\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
            <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
            \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
            \n\t
              \n
            1. \u00a0You can leave the test and go back to your account page on the main site and go to Edit Account Details.\u00a0 Make sure all of your information is filled out to include address, city, state, zip, license state, and license #.<\/li>\n
            2. If it still doesn’t work, try logging out of the system, log back in again and go back to the test and try again<\/li>\n<\/ol>\n

              If that still doesn’t work, send an email to staff@thewisedc.com<\/p>\n<\/div>\n\t\t\n\t\t\t

              \n\n\t\n<\/div>\n\t\t\n\t\t\t
              \n\t\n\tCategory:\n\t\n\t\tCourse Testing and\/or Your Certificate Data Appearing<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
              \n\n\t
              \n\t\n\t\n\n\t\t
              \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
              \n\n\t\t\t

              \n\t\t\t\tMy transcript is appearing without hours from a course I took prior to 2011. How do I obtain a corrected transcript.\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
              <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
              \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
              \n\t

              The automated transcript feature is new as of 2011. If a certificate of completion is listed on your account without the number of hours and you are in need of the document just send an email to staff@thewisedc.com.<\/p>\n<\/div>\n\t\t\n\t\t\t

              \n\n\t\n<\/div>\n\t\t\n\t\t\t
              \n\t\n\tCategory:\n\t\n\t\tCourse Testing and\/or Your Certificate Data Appearing<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
              \n\n\t
              \n\t\n\t\n\n\t\t
              \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
              \n\n\t\t\t

              \n\t\t\t\tHow do I access my official transcript of completed credits?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
              <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
              \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
              \n\t

              Upon successful completion of your quiz, you will be able to save or print your transcript directly from your account immediately after you submit your quiz.<\/p>\n

              Make sure you are logged in.
              \nClick on “My Certificates”.
              \nClick on “View” next to the corresponding course results.
              \nA PDF document will generate allowing you to print or save your transcript.<\/p>\n

              If you do not see your course results listed on this page it can be for one of two reasons:<\/p>\n

                \n
              1. You did not receive a grade of 75% or better. Go back to the Take Test link in your downloads area and try the quiz again.<\/li>\n
              2. At some point in time you changed the email address on your account.\u00a0 You will have to send and email to staff@thewisedc.com so we can update your results with your new email address.<\/li>\n<\/ol>\n<\/div>\n\t\t\n\t\t\t
                \n\n\t\n<\/div>\n\t\t\n\t\t\t
                \n\t\n\tCategory:\n\t\n\t\tCourse Testing and\/or Your Certificate Data Appearing<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
                \n\n\t
                \n\t\n\t\n\n\t\t
                \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                \n\n\t\t\t

                \n\t\t\t\tWhat if I fail the test? Can I take it again? What is a passing grade?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                \n\t

                A passing grade is 75% or better. If you fail the test you can submit it again.<\/p>\n<\/div>\n\t\t\n\t\t\t

                \n\n\t\n<\/div>\n\t\t\n\t\t\t
                \n\t\n\tCategory:\n\t\n\t\tCourse Testing and\/or Your Certificate Data Appearing<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
                \n\t\n\t
                \n\t\t\n\t\t

                \n\t\t\tCredit Card Charges\t\t\t\t\t<\/h4>\n\t\n\t<\/div>\n\t\n\t
                \n
                \n\n\t
                \n\t\n\t\n\n\t\t
                \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                \n\n\t\t\t

                \n\t\t\t\tMy online credit card account is showing multiple charges even though I only have one invoice from TheWiseDC. Why is this?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                \n\t

                If you have declines before your successful transaction, the declines will show up as pending charges on your online statement, however, they will NOT be listed on your month end billing statement from your credit card company.<\/p>\n<\/div>\n\t\t\n\t\t\t

                \n\n\t\n<\/div>\n\t\t\n\t\t\t
                \n\t\n\tCategory:\n\t\n\t\tCredit Card Charges<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
                \n\t\n\t
                \n\t\t\n\t\t

                \n\t\t\tGeneral Questions\t\t\t\t\t<\/h4>\n\t\n\t<\/div>\n\t\n\t
                \n
                \n\n\t
                \n\t\n\t\n\n\t\t
                \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                \n\n\t\t\t

                \n\t\t\t\tI am trying to reset my password and I am not receiving the reset password link in my email.\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                \n\t

                First check your spam folder in your email program. If is still not there send an email to staff@thewisedc.com<\/p><\/div>\n\t\t\n\t\t\t

                \n\n\t\n<\/div>\n\t\t\n\t\t\t
                \n\t\n\tCategory:\n\t\n\t\tGeneral Questions<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
                \n\n\t
                \n\t\n\t\n\n\t\t
                \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                \n\n\t\t\t

                \n\t\t\t\tHow can I determine which courses I have taken already?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                \n\t

                1. Log into your account.
                \n2. From the main menu, go to Account, Invoices.<\/p>\n

                You can determine which courses you took by reviewing your purchases.<\/p>\n<\/div>\n\t\t\n\t\t\t

                \n\n\t\n<\/div>\n\t\t\n\t\t\t
                \n\t\n\tCategory:\n\t\n\t\tGeneral Questions<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
                \n\n\t
                \n\t\n\t\n\n\t\t
                \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                \n\n\t\t\t

                \n\t\t\t\tHow much time do I have to complete the course?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                \n\t

                You have 90 days access to the course material and must submit your test 90 days subsequent to purchasing the course.\u00a0 Courses will only be reset by our staff if it is within 1 year of the course purchase.<\/p>\n<\/div>\n\t\t\n\t\t\t

                \n\n\t\n<\/div>\n\t\t\n\t\t\t
                \n\t\n\tCategory:\n\t\n\t\tGeneral Questions<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
                \n\n\t
                \n\t\n\t\n\n\t\t
                \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                \n\n\t\t\t

                \n\t\t\t\tCan I get a refund?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                \n\t

                The link to our refund policy is listed on the main menu.<\/p>\n<\/div>\n\t\t\n\t\t\t

                \n\n\t\n<\/div>\n\t\t\n\t\t\t
                \n\t\n\tCategory:\n\t\n\t\tGeneral Questions<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
                \n\n\t
                \n\t\n\t\n\n\t\t
                \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                \n\n\t\t\t

                \n\t\t\t\tCan I pay by check?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                \n\t

                You can pay by check using the following steps:<\/p>\n

                  \n
                1. \u00a0Make sure you have registered for an account.<\/li>\n
                2. Mail a check payable to The Wise DC, Inc., 6 Golf Course Road, Brigantine, NJ\u00a0 08203 and include the courses you wish to purchase and your email address.<\/li>\n
                3. We will let you know via email when the courses are active in your account.<\/li>\n<\/ol>\n<\/div>\n\t\t\n\t\t\t
                  \n\n\t\n<\/div>\n\t\t\n\t\t\t
                  \n\t\n\tCategory:\n\t\n\t\tGeneral Questions<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
                  \n\n\t
                  \n\t\n\t\n\n\t\t
                  \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                  \n\n\t\t\t

                  \n\t\t\t\tIs there a set time when I have to take the course?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                  <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                  \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                  \n\t

                  No. You register and sign up for the course at your convenience. The site and the course materials will be available 24\/7 for your use up to a maximum of 90 days from when you purchase the course.<\/p>\n<\/div>\n\t\t\n\t\t\t

                  \n\n\t\n<\/div>\n\t\t\n\t\t\t
                  \n\t\n\tCategory:\n\t\n\t\tGeneral Questions<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
                  \n\n\t
                  \n\t\n\t\n\n\t\t
                  \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                  \n\n\t\t\t

                  \n\t\t\t\tHow do I change the address in my account?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                  <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                  \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                  \n\t

                  Go Account, Edit Account Details from the main menu.<\/p>\n<\/div>\n\t\t\n\t\t\t

                  \n\n\t\n<\/div>\n\t\t\n\t\t\t
                  \n\t\n\tCategory:\n\t\n\t\tGeneral Questions<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
                  \n\t\n\t
                  \n\t\t\n\t\t

                  \n\t\t\tLogin Problems\t\t\t\t\t<\/h4>\n\t\n\t<\/div>\n\t\n\t
                  \n
                  \n\n\t
                  \n\t\n\t\n\n\t\t
                  \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                  \n\n\t\t\t

                  \n\t\t\t\tSecond Login Screen: I clicked on the course title in the course access area and I am getting a second login screen that says Returning to this website and Is this your first time here? What should I do now?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                  <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                  \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                  \n\t

                  You should not be getting this log in screen unless there is a problem. You should be directed to your course.<\/p>\n

                  Before contacting support try the following (write down the steps first):<\/p>\n

                  1. Close the window with the second login page.<\/p>\n

                  2. Try logging out and then logging in again.<\/p>\n

                  If that doesn’t work, contact support, send an email to staff@thewisedc.com . Let us know what your password is or we will change your password for you. We will contact you and let you know when you can try to login and access the course again.<\/p>\n<\/div>\n\t\t\n\t\t\t

                  \n\n\t\n<\/div>\n\t\t\n\t\t\t
                  \n\t\n\tCategory:\n\t\n\t\tLogin Problems<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
                  \n\n\t
                  \n\t\n\t\n\n\t\t
                  \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                  \n\n\t\t\t

                  \n\t\t\t\tHow can I log in if I can’t remember my username or password.\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                  <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                  \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                  \n\t

                  You can request a password reset.\u00a0 Go to Account, Password Reset. If this is not working for you and the matter is time sensitive you may register for a new account with a new username and password using a different email address. You can get a free gmail account from Google. Just search Gmail signups.<\/p>\n<\/div>\n\t\t\n\t\t\t

                  \n\n\t\n<\/div>\n\t\t\n\t\t\t
                  \n\t\n\tCategory:\n\t\n\t\tLogin Problems<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
                  \n\t\n\t
                  \n\t\t\n\t\t

                  \n\t\t\tPennsylvania Child Abuse Reporting Course\t\t\t\t\t<\/h4>\n\t\n\t<\/div>\n\t\n\t
                  \n
                  \n\n\t
                  \n\t\n\t\n\n\t\t
                  \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                  \n\n\t\t\t

                  \n\t\t\t\tI went through the course material and knowledge test questions. Why did I not get a certificate?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                  <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                  \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                  \n\t

                  You may have progressed through the course and knowledge test questions but you did not take the proficiency test. Please go back to the course, and click on Proficiency test in the course outline. You will be able to print the certificate after taking the test. We then can report your course completion to the licensing board.<\/p>\n<\/div>\n\t\t\n\t\t\t

                  \n\n\t\n<\/div>\n\t\t\n\t\t\t
                  \n\t\n\tCategory:\n\t\n\t\tPennsylvania Child Abuse Reporting Course<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
                  \n\n\t
                  \n\t\n\t\n\n\t\t
                  \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                  \n\n\t\t\t

                  \n\t\t\t\tI am trying to renew my license with PA. When will the PA licensing board receive proof that I took the course?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                  <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                  \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                  \n\t

                  The PA licensing board will receive the course completion data for the Child Abuse Reporting course each Friday after you take the course and receive your certificate from your certificate page in your account. If there is a delay it could be one of the following reasons.<\/p>\n

                  1. You did not score 75% or better on the test. You can always submit the proficiency test again.
                  \n2. You failed to provide your PA license #, date of birth, last 4 of your social security number on your account record. go to “my Account”
                  \nclick on “edit account details” and provide your date of birth and last 4 of social on the form.
                  \n3. There was a mismatch between the PA licensing board and your account on our site of one or more of the following fields, First Name, Last Name, License number, Date of Birth or last 4 of your social. Click on Edit Account Details on your account page to make sure it is correct.<\/p>\n<\/div>\n\t\t\n\t\t\t

                  \n\n\t\n<\/div>\n\t\t\n\t\t\t
                  \n\t\n\tCategory:\n\t\n\t\tPennsylvania Child Abuse Reporting Course<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
                  \n\t\n\t
                  \n\t\t\n\t\t

                  \n\t\t\tWrong Information on Certificate\t\t\t\t\t<\/h4>\n\t\n\t<\/div>\n\t\n\t
                  \n
                  \n\n\t
                  \n\t\n\t\n\n\t\t
                  \n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
                  \n\n\t\t\t

                  \n\t\t\t\tMy Certificate has the wrong address or approval code. How can I get it corrected?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
                  <\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
                  \n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
                  \n\t

                  The address can be changed in “edit account details” on your account page. All other data must be corrected by our staff. Just send an email to staff@thewisedc.com requesting the approval code for your state, etc.<\/p>\n<\/div>\n\t\t\n\t\t\t

                  \n\n\t\n<\/div>\n\t\t\n\t\t\t
                  \n\t\n\tCategory:\n\t\n\t\tWrong Information on Certificate<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n\n\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                  A My Certificate has the wrong address or approval code. How can I get it corrected? The address can be changed in “edit account details” on your account page. All other data must be corrected by our staff. Just send an email to staff@thewisedc.com requesting the approval code for your state, etc. Category: Wrong Information […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-476","page","type-page","status-publish","hentry"],"yoast_head":"\nChiropractic Continuing Education FAQs - The Wise DC<\/title>\n<meta name=\"description\" content=\"Chiropractic Continuing Education FAQs provide answers to common questions about The Wise DC's courses. Easily navigate your educational journey with us.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chiropractic Continuing Education FAQs - The Wise DC\" \/>\n<meta property=\"og:description\" content=\"Chiropractic Continuing Education FAQs provide answers to common questions about The Wise DC's courses. Easily navigate your educational journey with us.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/\" \/>\n<meta property=\"og:site_name\" content=\"The Wise DC\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-24T06:48:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/\",\"url\":\"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/\",\"name\":\"Chiropractic Continuing Education FAQs - The Wise DC\",\"isPartOf\":{\"@id\":\"https:\/\/www.thewisedc.com\/cms\/#website\"},\"datePublished\":\"2018-01-21T17:26:29+00:00\",\"dateModified\":\"2024-07-24T06:48:36+00:00\",\"description\":\"Chiropractic Continuing Education FAQs provide answers to common questions about The Wise DC's courses. Easily navigate your educational journey with us.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.thewisedc.com\/cms\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Chiropractic Continuing Education FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.thewisedc.com\/cms\/#website\",\"url\":\"https:\/\/www.thewisedc.com\/cms\/\",\"name\":\"The Wise DC\",\"description\":\"The Leader in Online Chiropractic Continuing Education - 25 Years of Excellence in Chiropractic CE!\",\"publisher\":{\"@id\":\"https:\/\/www.thewisedc.com\/cms\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.thewisedc.com\/cms\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.thewisedc.com\/cms\/#organization\",\"name\":\"The Wise DC, Inc.\",\"url\":\"https:\/\/www.thewisedc.com\/cms\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.thewisedc.com\/cms\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.thewisedc.com\/cms\/wp-content\/uploads\/2018\/01\/wisedclogo-e1579281973749.jpg\",\"contentUrl\":\"https:\/\/www.thewisedc.com\/cms\/wp-content\/uploads\/2018\/01\/wisedclogo-e1579281973749.jpg\",\"width\":213,\"height\":241,\"caption\":\"The Wise DC, Inc.\"},\"image\":{\"@id\":\"https:\/\/www.thewisedc.com\/cms\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Chiropractic Continuing Education FAQs - The Wise DC","description":"Chiropractic Continuing Education FAQs provide answers to common questions about The Wise DC's courses. Easily navigate your educational journey with us.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/","og_locale":"en_US","og_type":"article","og_title":"Chiropractic Continuing Education FAQs - The Wise DC","og_description":"Chiropractic Continuing Education FAQs provide answers to common questions about The Wise DC's courses. Easily navigate your educational journey with us.","og_url":"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/","og_site_name":"The Wise DC","article_modified_time":"2024-07-24T06:48:36+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/","url":"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/","name":"Chiropractic Continuing Education FAQs - The Wise DC","isPartOf":{"@id":"https:\/\/www.thewisedc.com\/cms\/#website"},"datePublished":"2018-01-21T17:26:29+00:00","dateModified":"2024-07-24T06:48:36+00:00","description":"Chiropractic Continuing Education FAQs provide answers to common questions about The Wise DC's courses. Easily navigate your educational journey with us.","breadcrumb":{"@id":"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.thewisedc.com\/cms\/frequently-asked\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.thewisedc.com\/cms\/frequently-asked\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.thewisedc.com\/cms\/"},{"@type":"ListItem","position":2,"name":"Chiropractic Continuing Education FAQs"}]},{"@type":"WebSite","@id":"https:\/\/www.thewisedc.com\/cms\/#website","url":"https:\/\/www.thewisedc.com\/cms\/","name":"The Wise DC","description":"The Leader in Online Chiropractic Continuing Education - 25 Years of Excellence in Chiropractic CE!","publisher":{"@id":"https:\/\/www.thewisedc.com\/cms\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.thewisedc.com\/cms\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.thewisedc.com\/cms\/#organization","name":"The Wise DC, Inc.","url":"https:\/\/www.thewisedc.com\/cms\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.thewisedc.com\/cms\/#\/schema\/logo\/image\/","url":"https:\/\/www.thewisedc.com\/cms\/wp-content\/uploads\/2018\/01\/wisedclogo-e1579281973749.jpg","contentUrl":"https:\/\/www.thewisedc.com\/cms\/wp-content\/uploads\/2018\/01\/wisedclogo-e1579281973749.jpg","width":213,"height":241,"caption":"The Wise DC, Inc."},"image":{"@id":"https:\/\/www.thewisedc.com\/cms\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P9zXJa-7G","_links":{"self":[{"href":"https:\/\/www.thewisedc.com\/cms\/wp-json\/wp\/v2\/pages\/476"}],"collection":[{"href":"https:\/\/www.thewisedc.com\/cms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thewisedc.com\/cms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thewisedc.com\/cms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thewisedc.com\/cms\/wp-json\/wp\/v2\/comments?post=476"}],"version-history":[{"count":4,"href":"https:\/\/www.thewisedc.com\/cms\/wp-json\/wp\/v2\/pages\/476\/revisions"}],"predecessor-version":[{"id":31706,"href":"https:\/\/www.thewisedc.com\/cms\/wp-json\/wp\/v2\/pages\/476\/revisions\/31706"}],"wp:attachment":[{"href":"https:\/\/www.thewisedc.com\/cms\/wp-json\/wp\/v2\/media?parent=476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}